Quality Management

Within Metro Developments Ltd company Total Quality Management is a cultural philosophy, a way of working and a way of thinking, which is based upon a strong commitment to customer satisfaction and continuous improvement.

Metro Developments quality management approach encompasses: –

  • Emphasis on leadership style and organisation culture.
  • Aspiring to achieve excellence in all aspects of business.
  • Quality is defined as satisfying the needs and expectations of customers.
  • Emphasis on teamwork and continuous improvement.
  • Quality designed into the process rather than inspected out.
  • Success is measured through improvements in customer satisfaction, performance and business results.

TQM within Metro Developments begins with the Managing Director, and extends to every person within the company. Highly committed senior management lead the way and provide support at all levels within the company.